Bolton Technical B2B Portal Privacy Policy

At Bolton Technical, we take the privacy and security of our business clients seriously. This policy explains how we collect, use, store, and protect both company and personal information when you use our B2B portal.

By registering or using our portal, you consent to the collection and use of information as described in this policy.

We collect only information necessary to operate the B2B portal, manage orders, and maintain business relationships.

We process your information responsibly and only for the purposes stated in this policy.

We do not sell your data or use it for unrelated marketing purposes.

Access to client information is restricted to authorized Bolton Technical staff and third-party service providers who are bound by confidentiality agreements.

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African regulations.

We collect and process information necessary to conduct business and provide portal functionality:

3.1 Company Information

Company name, registration number, VAT number, and billing/shipping addresses.

Details of authorized personnel responsible for orders or portal management.

3.2 Contact Information

Names, job titles, email addresses, and phone numbers of authorized users.

Secondary contacts for urgent communication or dispute resolution.

3.3 Transactional Information

Orders, quotes, invoices, and payment history.

Shipping instructions, delivery confirmation, and returns or warranty claims.

3.4 Portal Usage Information

Login activity, session details, IP addresses, and device information.

Preferences set within the portal (e.g., saved delivery addresses or order templates).

3.5 Optional Marketing Information

Only collected if you explicitly opt-in to receive promotional communications.

This may include industry updates, product announcements, or trade event invitations.

3.6 Cookies and Tracking

We use essential cookies for login sessions, portal security, order processing, and optimizing portal performance.

Non-essential cookies are not used for marketing tracking.

Users may configure their browsers to block cookies, but some portal functionality may be limited.

We use collected information strictly for legitimate business purposes:

Processing quotes, orders, invoices, and deliveries.

Facilitating payment and credit verification processes.

Managing portal accounts and permissions.

Responding to inquiries, support requests, or technical issues.

Investigating and preventing fraudulent, abusive, or unauthorized activity.

Complying with legal obligations, audits, and regulatory reporting.

Sending optional, opt-in marketing communications.

We do not sell, rent, or share your data for third-party marketing without explicit consent.

We may share your information in limited, controlled ways:

5.1 Operational Sharing

Logistics providers for delivery of products.

Payment processors for secure transaction handling.

IT vendors and service providers assisting with portal operations under strict confidentiality.

5.2 Legal Compliance

Law enforcement, government agencies, or regulatory bodies when required by law.

In response to legal orders, subpoenas, or to enforce our Terms of Use.

5.3 Corporate Transactions

In the event of a merger, acquisition, or sale of Bolton Technical assets, client information may be transferred to the acquiring entity under equivalent privacy standards.

5.4 Public Information

Any data submitted to publicly visible sections of the portal (forums, user comments, shared reviews) may be visible to other users and is not protected as private.

We implement industry-standard security measures to protect your information:

Access Control: Limited to authorized Bolton Technical personnel.

Encryption: Sensitive data, including payment information, is transmitted securely using SSL/TLS.

Secure Storage: All data is stored on secure servers with routine backups.

Monitoring: Systems are monitored for unauthorized access, potential breaches, and suspicious activity.

Limitations:

No system can guarantee absolute security. You acknowledge that use of the portal carries inherent risks, but we take reasonable steps to mitigate them.

We retain information only as long as necessary for business purposes:

Transaction and order history: For auditing, invoicing, warranty, and returns (minimum 5 years in compliance with tax laws).

Account and contact information: Until account termination or opt-out request.

Anonymous analytics: Indefinitely, in aggregate form.

Once data is no longer required, it will be securely deleted or anonymized.

Under POPIA, B2B users have the right to:

Access and review their personal or company data.

Request correction or updating of inaccurate information.

Request deletion where feasible, provided legal obligations are not compromised.

Opt-out of non-essential communications.

Requests can be submitted via privacy@boltontechnical.co.za

Each authorized user must maintain a confidential login and password.

Users are responsible for any activity conducted under their account.

Multiple employees may have separate logins; all access is recorded for security.

We may update this policy periodically. All changes will be reflected on the B2B portal. Significant changes will be communicated to registered accounts via email. Continued portal use constitutes acceptance of the updated policy.

For privacy inquiries, requests, or concerns, please contact:

Bolton Technical South Africa

Phone: JHB: 011 749 3085 / CPT 021 879 3057

Email: sales@boltontechnical.co.za

Address: JT Business Park, 5 Rydal Lane, Unit 4,  Longlake, 1609